The Olive Tap Shipping Schedule & Rates
All orders will be shipped from our Long Grove, Illinois location via UPS for standard, residential addresses within the contiguous United States. PO Boxes, Military Addresses and shipments to Alaska and Hawaii must be sent via USPS. At this time, customers wishing to ship to such addresses must call the store (888-642-5472) to order over the phone.
Orders received will be processed and delivered to our shipping carriers within 2-3 business days, not withstanding any order processing issues. The shipping carrier's standard delivery times then apply. To estimate your product arrival, please allow 2-3 business days of Olive Tap processing time PLUS estimated delivery time of 3 to 7 business days for most shipments.
If product must arrive by a specific date, please call us at 888-642-5472 to review the available shipping options at the most affordable rates.
If there are any questions at all regarding shipping, please give us a call and we will work to answer your questions and accommodate any reasonable requests.
Areas and Rates
Free Shipping on Orders ≥$100.00: Free Shipping is available in the contiguous United States for net* orders greater than or equal to $100.00 to a single ship to address. Shipments to Alaska, Hawaii and APO addresses must call the store (888-642-5472) to place their order over the phone. For Alaska, Hawaii and APO addresses, standard USPS Rates apply.
*Net Orders = The total amount of the order cost/price after any eligible coupons, discounts or special offers.
The Free Shipping Offer is valid for qualified orders shipped via UPS Ground and is NOT VALID for expedited orders, multiple ship to address locations, in store purchases (to be shipped), orders outside of the continental United States or phone orders (to be shipped).
Our On-line Return Policy
Due to freshness of our oil and vinegar products and limited availability of select products, returns will be honored within 30 days of the confirmed delivery date by our shipping carriers. If you wish to return an item, please call us for authorization at:
M-F: 10 am to 5:00 pm CST
Please request to speak with a manager regarding a return and have your Olive Tap Order Number on hand. Returns will not be accepted without prior authorization.
Refunds, Exchanges or Replacements:
Valid for products when authorized by management for return. Products must be in the original packaging and in "resale" condition. Defective items will be evaluated by management for either a replacement, exchange or return.
Note: Shipping costs (when applicable) are not refundable unless the product was damaged, defective or the product/order issue was the result of an error by The Olive Tap.
Not Returnable for Refund, Exchange or Replacement: Personalized or Custom Bottles, Individual Components of Gift Baskets, or Product Requests beyond the 30 day return window.
Undeliverable, Refused or Missing Shipments
The Olive Tap is not responsible for undeliverable or refused shipments by the recipient. In the event of a returned package to The Olive Tap, we will contact the customer regarding the situation and work to coordinate a new delivery. It is, however, the customer's responsibility to pay for the incremental shipping charges if re-shipment is requested. If it is unable to be re-shipped, The Olive Tap will refund the amount of the order, less original shipping costs, to the customer.
The Olive Tap is NOT responsible for shipments confirmed as delivered by UPS that lost, stolen or not in the intended hands of the recipient.
Again, please do not hesitate to give us a call if you have questions on your products, our return or shipping policies.
The Olive Tap