Shipping policy

Schedule

All orders will be shipped from our Colorado Springs, Colorado location via UPS ground (or USPS where necessary) for standard, residential addresses within the contiguous United States.  Military Addresses and shipments to Alaska and Hawaii must be sent via USPS.  At this time, customers wishing to ship to such addresses must call the store (888-642-5472) to order over the phone.  

DURING THE BUSY HOLIDAY SEASON, ALLOW FOR EXTRA ORDER PROCESSING TIME, AS WELL AS UPS TRANSIT TIME.  If you desire expedited shipping (e.g. UPS Next Day Air), please call the store to discuss options and rates (888) 642-5472.  

If there are any questions at all regarding shipping, please give us a call and we will work to answer your questions and accommodate any reasonable requests.

Areas & Rates

We offer a discounted Flat Rate Shipping of $10.99 for orders over $50* and Free Shipping for orders over $100* (*Net Orders = The total amount of the order cost/price after any discounts / Per Ship to Address) in the contiguous United States. All orders under $50 are calculated at UPS shipping rates. Shipments to Alaska, Hawaii and APO addresses must call (888-642-5472) to place an order over the phone and get shipping rate.  

The Shipping Offer is valid for qualified orders shipped via UPS Ground (or USPS where necessary)  and is NOT VALID for expedited orders, multiple ship to address locations, custom gift orders, orders outside of the continental United States or phone orders (to be shipped).

Incomplete/incorrect addresses that result in an extra charge ($11) by UPS will be charged to the customer.

Undeliverable, Refused or Missing Shipments
The Olive Tap is not responsible for undeliverable or refused shipments by the recipient. In the event of a returned package to The Olive Tap, we will contact the customer regarding the situation and work to coordinate a new delivery. It is, however, the customer's responsibility to pay for the incremental shipping charges if re-shipment is requested. If it is unable to be re-shipped, The Olive Tap will refund the amount of the order, less original shipping costs, to the customer.  

The Olive Tap is NOT responsible for shipments confirmed as delivered by UPS that were lost, stolen or not in the intended hands of the recipient. 

Again, please do not hesitate to give us a call if you have questions on your products, our return or shipping policies.  

Thank you,
The Olive Tap
888-642-5472