Shipping & Returns
The Olive Tap Shipping Information
All orders will be shipped from our Long Grove, Illinois or Colorado Springs, CO locations via UPS or UPS/Surepost for standard, residential addresses within the contiguous United States. PO Boxes, Military Addresses and shipments to Alaska and Hawaii must be sent via USPS. At this time, customers wishing to ship to such addresses must call the store (888-642-5472) to order over the phone.
During the very busy Holiday Season, please allow Extra processing time for orders to be prepared for delivery to our shipping carriers, not withstanding any order processing issues. The shipping carrier's standard delivery times then apply, usually 3 to 5 business days for most shipments. During the Holidays UPS transit times may be longer. If you desire expedited shipping (e.g. UPS Next Day Air), please call the store to discuss options and rates (888) 642-5472.
If there are any questions at all regarding shipping, please give us a call and we will work to answer your questions and accommodate any reasonable requests.
Areas and Rates
We offer a discounted Flat Rate Shipping of $9.99 for orders over $50* and Free Shipping for order over $100* (*Net Orders = The total amount of the order cost/price after any discounts / Per Ship to Address) in the contiguous United States. All orders under $50 are calculated at UPS shipping rates. Shipments to Alaska, Hawaii and APO addresses must call (888-642-5472) to place an order over the phone and get shipping rate.
The Shipping Offer is valid for qualified orders shipped via UPS Ground or combination UPS/Surepost and is NOT VALID for expedited orders, multiple ship to address locations, custom gift orders, in store purchases (to be shipped), orders outside of the continental United States or phone orders (to be shipped).
Incomplete/incorrect addresses that result in an extra charge ($11) by UPS will be charged to the customer.
Our Online Return Policy
Due to freshness of our oil and vinegar products and limited availability of select products, returns may be honored within 30 days of the confirmed delivery date by our shipping carriers. If you wish to return an item, please call us for authorization at: 888-642-5472 Monday-Saturday 10:00 am to 5:00 pm CST. Please request to speak with a manager regarding a return and have your Olive Tap Order Number on hand. Returns will not be accepted without prior authorization.
Refunds, Exchanges or Replacements:
Valid for products when authorized by management for return. Products must be in the original packaging and in "resale" condition. Defective items will be evaluated by management for either a replacement, exchange or return.
Note: Shipping costs (when applicable) are not refundable unless the product was damaged, defective or the product/order issue was the result of an error by The Olive Tap.
Not Returnable for Refund, Exchange or Replacement: Personalized or Custom Bottles, Individual Components of Gift Baskets, or Product Requests beyond the 30 day return window.
Undeliverable, Refused or Missing Shipments
The Olive Tap is not responsible for undeliverable or refused shipments by the recipient. In the event of a returned package to The Olive Tap, we will contact the customer regarding the situation and work to coordinate a new delivery. It is, however, the customer's responsibility to pay for the incremental shipping charges if re-shipment is requested. If it is unable to be re-shipped, The Olive Tap will refund the amount of the order, less original shipping costs, to the customer.
The Olive Tap is NOT responsible for shipments confirmed as delivered by UPS that were lost, stolen or not in the intended hands of the recipient.
Again, please do not hesitate to give us a call if you have questions on your products, our return or shipping policies.
The Olive Tap